Compliance Documents
Our commitment to transparent and safe data handling.
Privacy Policy
Last Updated: November 25, 2025
Newrro Tech LLP (“Company”, “we”, “our”, “us”) is committed to protecting your personal information and ensuring compliance with applicable data protection laws in India and internationally. This Privacy Policy explains how we collect, use, share, store, and safeguard information through our website, products, robotics platforms, training services, and communication channels.
By using our services, accessing our website, interacting with our robots, or contacting us, you agree to the terms outlined in this Privacy Policy.
1. Introduction
This Privacy Policy applies to:
- Our website (www.newrro.in)
- Our products and robotics platforms (ARJUNA, NRC-2, Babroo, RICK Series, Kush, controllers, etc.)
- Training programs (FDPs, workshops, online/offline training)
- Customer communication, inquiry forms, and support interactions
- Purchase orders, contracts, and collaborations
This policy is designed to be transparent, protect user rights, and also safeguard the Company’s operational needs and intellectual property.
2. Information We Collect
We collect information to provide better services, maintain operational records, improve product performance, and ensure effective customer support.
A. Personal Information (Provided by You)
- Full name
- Email address
- Phone number
- Institution/Company details
- Job role or designation
- Billing and shipping information
- Training or workshop registrations
- Inquiry form submissions
- Identification documents for official contracts (if required)
B. Technical & System Information
- IP address
- Browser type & device information
- Operating system data
- Usage statistics
- Cookies and tracking data
- System logs for robots/software
- Diagnostic data for troubleshooting
C. Product & Robot Usage Data
- Firmware logs
- Sensor performance data
- Navigation errors
- Device health metrics
- Activation and license information
- Motor, battery, LiDAR, and camera diagnostics
This helps us improve stability, provide updates, and offer accurate support.
D. Financial Information
For product purchases:
- Payment confirmations
- Transaction IDs
- Company billing details
(We do not store credit/debit card numbers or banking passwords. All payments are processed through secure third-party gateways.)
3. How We Use the Information
We use collected data to:
A. Deliver & Improve Services
- Process orders, deliveries, and installations
- Provide access to training, workshops, and robotics labs
- Maintain product functionality and issue updates
- Troubleshoot and offer technical support
B. Communication
- Respond to inquiries
- Share product updates
- Notify about training programs
- Provide warranty or service alerts
C. Product Development
- Analyze robot performance
- Improve hardware and software design
- Enhance user experience on website and dashboards
D. Safety & Compliance
- Ensure safe operation of robots
- Prevent unauthorized access or misuse
- Comply with legal, contractual, and regulatory requirements
E. Marketing (With Consent)
- Share newsletters
- Product announcements
- Event invitations
- Educational content
You may opt out of marketing communication at any time.
4. Legal Basis for Processing (Where Applicable)
Depending on jurisdiction, our data handling is justified by:
- Contractual necessity – to fulfill product orders and provide services
- Legitimate interest – improving robotics systems, security, and user experience
- Consent – when filling inquiry forms or subscribing to newsletters
- Legal obligation – tax records, invoices, regulatory compliance
5. Information Sharing & Disclosure
We never sell personal data. We only share information when necessary for legitimate purposes:
A. Service Providers
Trusted partners who assist with:
- Hosting services
- Payment processing
- Logistics/shipping
- Technical support
- Software maintenance
All partners follow confidentiality and data-protection requirements.
B. Institutional Collaboration Partners
If you are part of a college or training program, basic information may be shared with the institution’s administration to coordinate sessions smoothly.
C. Legal or Regulatory Requests
We may share information if required: To comply with law enforcement, By court order, or To protect Newrro Tech LLP’s legal rights.
D. Product Repairs & Warranty Processing
Diagnostic logs may be shared with hardware or software suppliers for troubleshooting.
6. Data Security
We employ multiple layers of security:
- Encrypted communication (HTTPS)
- Firewall-protected servers
- Restricted access to databases
- Secure API access
- Monitoring systems for unauthorized activity
- Encrypted backups
- Safety checks for robot logs and sensor data
While no system is completely foolproof, we take industry-standard precautions to protect your data and robotic systems.
7. Data Retention
We retain information only as long as required for:
- Service delivery
- Warranty support
- Legal obligations
- Academic or industrial partnership records
- Product development
- User account maintenance
After retention periods expire, data is securely deleted or anonymized.
8. Your Rights (Where Applicable)
Users may have the following rights depending on jurisdiction:
- Right to access your data
- Right to request corrections
- Right to request deletion (subject to legal or contractual limits)
- Right to withdraw consent
- Right to restrict or object to processing
- Right to request data portability
We respond to all valid requests within a reasonable timeframe.
9. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember login sessions
- Personalize content
- Enhance navigation
Users can control or disable cookies through browser settings.
10. Third-Party Links
Our website or training materials may contain links to third-party sites (e.g., YouTube, GitHub, university portals). We are not responsible for their privacy practices. Users should review their respective privacy policies.
11. Children's Privacy
Our services are primarily intended for higher education. We do not knowingly collect data from children under 16 unless:
- They are part of an academic program
- Permission is provided by the institution or guardian
12. International Transfers
If data is accessed or processed outside India, we ensure:
- Adequate protection mechanisms
- Compliance with applicable data-transfer regulations
- Secure handling of diagnostics and cloud services
13. Updates to This Privacy Policy
We may update this policy periodically to reflect:
- New products
- Regulatory updates
- Improved data practices
- Security enhancements
Changes will be posted on our website with updated timestamps.
14. Contact Information
For privacy concerns, data requests, or support: